Terms and Conditions

By booking accommodation online through www.therisebenohau.co.nz you agree to the following terms and conditions


Your reservation is charged in full at the time of booking and a confirmation is emailed to you.

Guests can cancel up until 7 days before arrival date and receive a full refund. 

If cancelling within 7 days of arrival, 100% forfeit of the total booking price. Tariff includes the New Zealand Goods and Services Tax of 15%.


This is an adults-only accommodation and unfortunately not suitable for children.


All vouchers are valid for 12 months from purchase dates. Vouchers cannot be exchanged for cash and no change will be given. 

Arrival/Departure times:

Check-in details will be emailed to you two days before your stay. Please check your spam or reach out to us [email protected] if you do not receive this.  

Check-in is from 3pm. Please advise your approximate arrival time when making your reservation.

Check-out is before 11am on the day of departure.


This is a Smoke-Free property. Smoking is not permitted inside the cabin or outdoor areas. 

You will be responsible for any costs, damage, or liability arising as a result of smoking. 

This includes but is not limited to call-out fees from the Fire Department.


No animals are permitted, except for working assistance dogs.